+86 18682132069  support@hiearcool.net

FAQ

Why can't I connect the Ethernet via the product?

  1. For windows laptop,it is plug and play.Please check if the security on your network that was preventing the docking station from establishing a connection. And take the ethernet off of DHCP and set it to manual only, and also, not on Automatic location but a fixed location.

  2. For MacBook needs to be set up as follows: 

  3. System Preferences - + Network - + Click "+" to create a new service - + Select USB 10/100/1000 LAN-→Create→Application (Click on the application to show USB USB 10/100/1 000 LAN Green, connected successfully), The Macbook is accessed via wired internet at this time. 


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